Résumé

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Professional Summary

I am currently working as a Senior Solutions Architect on the Pentaho Product Support Team at Hitachi Vantara. We provide solutions to customers who use Pentaho ETL & Business Analytics Reporting tools. I earned a Master of Science in Analytics from Louisiana State University, using my extensive background in mathematics & philosophy from undergraduate work at Mississippi State University.

Experience

Senior Solutions Architect at Hitachi Vantara
September 2016 – Present
  • Hitachi Vantara was formerly known as Pentaho, A Hitachi Group Company
  • Solved customer cases; including high level “Severity 1” customer cases
  • Achieved success in customer cases by identifying core issues and solving them through an end-to-end solution by working with the customer
  • Developed and published documentation articles to add content and fill in gaps with our product knowledge base that’s available to all our customers
  • Successfully completed multiple trainings on the Pentaho products and customer management processes
  • Developed competency in a large number of database and data manipulation technologies
  • Helped in projects where schema/cube building was involved for the completion of BI Reports
  • Project: Helped lead an internal initiative to streamline the Pentaho upgrade process for customers via documentation and testing
  • Managed a large team project where we integrated and merged two different companies’ customer facing processes using Zendesk and Salesforce.

Skills

Pentaho Report DesignerPentaho Schema WorkbenchPentaho Data IntegrationSchema & Cube BuildingData Cleaning & Modeling
LDAP/MSADZendesk SQLBI Report BuildingMathematica/Maple/Matlab
R, SAS, PythonSalesforce TableauDatabase Querying Virtual Box
AWSBig Data (Hadoop)MS Office

Education

Louisiana State University
Masters of Science in Analytics – Graduated December 2016
  • Learned many different statistical methods of modeling and data management.
  • Statistical programming languages such as SAS, SQL, Python and R.
  • Human Resources Analytics project for a company that was partnered with LSU.
  • Twitter Text Mining and Analysis Project on the 2016 Presidential Election.

 

Mississippi State University
Bachelors of Science in Mathematics – Graduated May 2015
  • Minor in Religion
  • Dean’s list every semester, Shackoul’s Honors College member.
  • Scholarships for good academic standing in the Mathematics department: L. Solomon Scholarship in Mathematics and the Dolores M. & John L. Tillery Endowment Scholarship.
  • Resident Advisor for MSU Housing and Residence Life (2012-2014)

 

Click here for a PDF version of my résumé